Associate Technical Support Engineer

#  Opportunity for Freshers: Associate Technical Support Engineer (Night Shift) at Braves Technologies

Are you a recent graduate looking to start your career in technical support? Braves Technologies is hiring for the position of **Associate Technical Support Engineer** in Pune. This is a fantastic opportunity for freshers to join a dynamic team and gain valuable experience in the tech industry.

### Job Details:

- **Position**: Associate Technical Support Engineer (Night Shift)

- **Location**: Pune, India (Remote preferred)

- **Work Type**: Full Time

### About Braves Technologies:

Founded in 2003, Braves Technologies has been instrumental in helping global technology companies establish dedicated offshore software development teams in India. With over 15 years of experience, Braves specializes in Software Engineering, Game Development, and Customer Success for clients across the US and Australia.

### Our Culture:

At Braves, we foster a high-performance, collaborative culture that values diverse thinking and continuous learning. We believe in work-life balance and encourage every employee to take ownership of their responsibilities.

### Primary Responsibilities:

As an Associate Technical Support Engineer, you will:

- Act as a customer advocate, resolving requests both internally and externally.

- Receive, log, and respond to all post-acceptance support requests.

- Identify customer issues and provide solutions or escalate as necessary.

- Provide remote technical assistance for software and hardware issues, including installation, troubleshooting, and configuration.

- Document clear descriptions of customer issues and log progress until resolution.

- Proactively work with clients to ensure system uptime and optimal functionality.

- Develop technical documentation, FAQs, and maintain a knowledge database.

### Skills Required:

- Experience in a Call Centre/Help Desk environment (0-1 year).

- Knowledge of networking, databases, desktop, servers, and software application troubleshooting.

- Familiarity with hardware and software components.

- Strong communication skills, both oral and written, with a customer-focused approach.

### What’s in it for You:

- Competitive Salary

- Hybrid work culture

- Flexible work timings

- Family Group Medical Health Insurance

- Group Accidental Insurance

- Leave encashments (Gross, not just base salary)

- Regular fun and sports activities

- Birthday/Anniversary celebrations

- Additional benefits like Gratuity, PF/VPF, maternity leave, etc.

### How to Apply:

If you are a motivated individual ready to embark on a rewarding career in technical support and meet the qualifications listed above, we encourage you to apply!

- **To Apply for the Job**: Visit Here

This is a great opportunity for fresh graduates to enter the tech industry and develop their skills in a supportive environment. Don’t miss your chance to be part of a leading company dedicated to innovation and excellence!