Analyst, IT Support – TransUnion (Pune & Chennai)

TransUnion is hiring an Analyst, IT Support for its offices in Pune and Chennai. This entry-level role focuses on providing exceptional customer service and technical support to internal and external B2B customers via phone, email, and ITSM ticketing systems.

Job Details:

• Position: Analyst, IT Support
• Location: Pune & Chennai
• Job Type: Full-time (Hybrid – Minimum 2 days in-office per week)
• Languages: English (Required), Spanish (Optional)

Key Responsibilities:

• Provide first-level technical support and customer service.
• Troubleshoot and resolve IT issues using Knowledge Base articles and SOPs.
• Document resolutions and actions in the ITSM ticketing system.
• Assist Tier 2/3 teams and escalate complex issues.
• Maintain professionalism and efficiency across calls, chats, and tickets.

Requirements:

• Education: High School Diploma (Required), Associate/Bachelor’s degree in IT-related fields (Preferred).
• Certifications: HDI Support Center Analyst, A+, ITIL (Preferred).
• Experience: Customer Call Center experience preferred.

Skills:

• Typing speed of 45 WPM.
• Strong communication, multitasking, and teamwork abilities.
• Ability to work assigned shifts, weekends, and holidays as required.

How to Apply:

To apply for the Analyst, IT Support position at TransUnion, please visit the TransUnion Careers Portal.

This is a great opportunity for individuals looking to start their careers in IT support. Don't miss your chance to join TransUnion!