GBS Help Desk Support Representative – UPS (Pune, India)

UPS, a Fortune Global 500 company, is hiring a GBS Help Desk Support Representative for its Pune location. This role involves handling technical and procedural issues for UPS-supported applications, troubleshooting customer problems, and ensuring high service standards.

Job Details:

• Position: GBS Help Desk Support Representative
• Location: Pune, India
• Job Type: Full-time (Permanent)
• Application Deadline: April 15, 2025

Key Responsibilities:

• Respond to technical and procedural inquiries from Account Executives and UPS representatives.
• Troubleshoot and resolve issues via phone and remote support.
• Maintain case tracking in CRM for monitoring and resolution.
• Meet service level, resolution, productivity, and quality standards.
• Stay updated on UPS products, services, and troubleshooting resources.

Requirements:

• Typing Speed: Minimum 35 WPM (Preferred).
• Technical Skills: Knowledge of computer hardware/software, installations, troubleshooting, network configurations, and peripheral components.
• Experience: At least 3 months in a helpdesk or call center role.
• Skills: Strong written and verbal communication.
• Work Schedule: Flexible shift hours, up to 5 days per week.

How to Apply:

To apply for the GBS Help Desk Support Representative position at UPS, please visit the UPS Careers Portal before April 15, 2025.

This is a great opportunity for individuals looking to start or advance their careers in technical support. Don't miss your chance to join UPS!