Technical Support Engineer Position at Mithi – For Freshers & Early Career Professionals

Are you a proactive individual with a passion for technology? Mithi Software Technologies Pvt Ltd is seeking a Technical Support Engineer to join our team in Pune. This is an excellent opportunity for freshers and professionals with up to 2 years of experience to kickstart their careers in a dynamic environment.

Job Details

• Job Title: Technical Support Engineer
• Location: Pune
• Job Type: Work from Office
• Start Date: Immediately
• Number of Openings: 1
• Experience: 0-2 years
• Salary:
  • Probation Period: 2 months
  • Salary during Probation: INR 25,000/-
  • Annual CTC: 4-5 LPA (80% Fixed Pay, 20% Variable Pay)

Key Responsibilities

• Support and Troubleshooting: Provide technical support for Mithi products, diagnose system issues, and resolve performance bottlenecks.
• Automation and Process Improvement: Develop and implement automation scripts and tools for system management and maintenance.
• Incident and Ticket Triage: Monitor incoming support tickets, prioritize issues, and escalate as necessary.
• Documentation: Maintain accurate documentation for tickets and contribute to the internal knowledge base.
• Team Collaboration: Work closely with cross-functional teams, including development, DevOps, and IT.
• Onboarding Support: Provide guidance and mentorship to new associates.
• Customer Interaction: Communicate effectively with stakeholders to address technical concerns.
• Data Protection: Adhere to data protection and information security practices.
• Compliance: Maintain security best practices and adhere to industry compliance requirements.

Qualifications & Skills Required

• Education: Bachelor’s degree in Computer Science, IT, or a related field (Master’s degree preferred).
• Experience: Trained fresher or up to 2 years of experience in Linux operating systems and server virtualization technologies.
• Technical Skills:
  • Knowledge of automation tools and strong scripting skills.
  • Familiarity with cloud platforms (AWS, GCP).
  • Experience in managing databases like MySQL.
  • Understanding of networking concepts (DNS, DHCP, TCP/IP, Firewalls).
  • Strong troubleshooting and problem-solving skills.
• Communication Skills: Good communication skills and ability to work in a team-oriented environment.

Additional Skills (Preferred)

• Certifications such as RHCE, RHCSA, AWS Certified SysOps Administrator, or LPIC.
• Experience with containerization and orchestration (Docker, Kubernetes).
• Knowledge of CI/CD pipelines and DevOps best practices.

Why Join Mithi?

• Work in a collaborative environment with a focus on innovation and technology.
• Enjoy a 5-day work week with opportunities for professional growth.
• Contribute to exciting projects and enhance your technical skills.

How to Apply

Ready to take the next step in your career?

• Apply Now: Click here to apply